@Tryphon@mastodon.social @purism
Yes they do (support@puri.sm).
But before that, I'd suggest to wait for more details and which slot you would be in.
I think the blunt wording about the cases makes some people more worried than they really should be. The cases should be ok.
@drewmoore @Tryphon@mastodon.social @purism
Sure. Ok as in "not not OK".
Have the Linux Gamer explain you the details:
https://www.youtube.com/watch?v=So_rCYArL3s&t=515
@drewmoore @Tryphon@mastodon.social @purism
I'll not defend their line of communication.
The bumpiness can be attributed to a small company pushing a big wheel.
On the youtuber, see
https://forums.puri.sm/t/librem-5-shipping-batches/6924/92
For general promise delivery appreciation, see
https://forums.puri.sm/t/librem-5-promise-delivery-chart/6959
@danielst @Tryphon@mastodon.social @purism ok i can see this point of view, but why the hell is a youtuber explaining this and not Purism, the customer service sucks, especially for me as i had so much trouble getting my Librem one family pack sorted, it took them over a week but they were happy to take a full months money and now none of us know where we are regarding which batch we’ll be in, it could be argued the Q3 2019 is a flat out lie!