Dear @junocomputers if you sell computers and use Free Software Operating systems it is not o.k. to assume you can free ride on community support.
It makes me sad to have mails from users in my inbox that are stuck with an unusable device on a Sunday and are seeking help to get it going again. This is your job.
Please listen to your customer's issue. If it's a software issue in the latest upstream version forward it with a good description.
Screenshot is from https://junocomputers.com/product/juno-tablet/
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@junocomputers
You get a completely free operating system, please support us in developing it with detailed
reports rather than pushing end user support upstream.
At the very minimum check with the communities upfront how to best interact and supply them with hardware.
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Are they not donating or contributing to the development?
@katemason @junocomputers Not in the communities I'm aware of. But even when you do contribute upstream you should have product support and not expect the upstream projects to handle that for you.