Purism's years of delays in refunding money, shrugging
re: Purism's years of delays in refunding money, shrugging
@purism @kyle @todd MatrixError: [403] You are not invited to this room. (https://matrix-client.matrix.org/_matrix/client/r0/join/%23community-general%3Atalk.puri.sm?server_name=talk.puri.sm)
ah not allowed in the matrix
@kyle @purism Thanks a lot for the response. I wish customer service would have helped but as you can see from their last and other emails, they "have no update". Its been a year and a half, almost.
How does one escalate this in your company and to whom? I could not find anything so chose this route.
@kyle @purism Its not a shame I do not want the phone because I was given a choice by you folks, a year and half ago to either wait more for the phone or get my money back. I believe it was a welcome thing for you at the time. I am unsure why would you pin this on me? I understand the support staff is doing their best and hence I have not tagged them here. As the executives at the top level, you should also perhaps look at it yourself. This is not a good look for Purism.
@amanjeev @purism I apologize for the misunderstanding, I was not pinning anything on you, just making you aware that shipping you the phone immediately was still an option if you wanted it. In any case, we are doing our best to resolve our phone backlog and resolve cases such as yours as well. Please give support a bit more time to get back to you.
@kyle @purism@social.librem.one Kyle, again, support does get back to me but they say they have no update. I’d appreciate if there is an update with more details and the timeline is honored this time. Thank you!