@amanjeev @purism They are doing the best they can. It's a shame you no longer want the phone, especially now that we are shipping them out en masse (so we could send yours immediately), but in any case, please give support a bit more time to get back to you and resolve your issue.

@kyle @purism Its not a shame I do not want the phone because I was given a choice by you folks, a year and half ago to either wait more for the phone or get my money back. I believe it was a welcome thing for you at the time. I am unsure why would you pin this on me? I understand the support staff is doing their best and hence I have not tagged them here. As the executives at the top level, you should also perhaps look at it yourself. This is not a good look for Purism.

@amanjeev @purism I apologize for the misunderstanding, I was not pinning anything on you, just making you aware that shipping you the phone immediately was still an option if you wanted it. In any case, we are doing our best to resolve our phone backlog and resolve cases such as yours as well. Please give support a bit more time to get back to you.

@kyle @purism@social.librem.one Kyle, again, support does get back to me but they say they have no update. I’d appreciate if there is an update with more details and the timeline is honored this time. Thank you!