So my spouses iPhone has stopped receiving calls, and is seems that when she calls folks, it goes straight to voicemail. So naturally, I joined Apple's community Matrix channel and their devs helped to fix the problem.

No wait sorry, that's what I do with @purism when my #librem5 has issues (which for the record, it makes and receives calls/SMS/MMS just fine).

What will likely happen is a perfectly good phone goes in the trash because of some software bug.

@kop316 @purism
I was having this discussion with a friend at work this morning.
She has a librem 14 that I convinced her to buy last year.
I have my librem 5.
We both agree that Purism support (and support from the open source community) is fantastic. I have never purchased an item with better support.
(Though, to be fair, I have also never needed as much support as we had to have with her 14.)