@Anachron@fosstodon.org
It's most weird when they attempt to replace call center specialists with AI-powered voice assistant, I've seen my mother attempting to interact with it, successfully figuring out how useless it is and since then her conversations with the likes of it sound something like this:
— How can I help you?
— Connect me to an operator!
— I can do that, but maybe I can help too?
— Shut the fuck up and give me a human being to talk to!!!
🤣
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@Anachron@fosstodon.org
Well, at least in this case the reasoning is pretty obvious: they want to spend less on the call center, using that thing is just a more polite way to tell customers: we don't really want to help you. Why replace static document with it? I'm clueless TBH 🤷
