My small #Eaton #UPS caused a power outage. What irony: having run equipment behind a device to protect it against power outages and the only power outage the equipment suffers from in four years is the one when the ups breaks.
Power LED went red and the ups has been beeping constantly. I could only stop it by disconnecting the battery.
The documentation says for these symptoms that one should contact support.
Did so and had an answer in 24h...
If the error doesn't stop after disconnecting from power (didn't in my case) there is a technical defect.
Uhm, yes, I supposed so.
Furthermore: it is not possible to offer service or support for this device after its period of guarantee cost-efficiently.
Buying a new device would be the more economic solution.
Sustainability? Cost of disposing of the old device?
I'll ask them about an option to rescue the old ups from dumping and repairing it.
Furthermore I'm really interested in their opinion why I should decide - given my experience with their product and support - to buy a product from their company again.
The reply from #Eaton describes a broken reality:
"We cannot offer a repair. There are no spare parts or products in this price range nowadays. Most times one hour of work already is more expensive than a new device.
In this aspect products from other companies are not different from ours."
Sad. No #Repairability.