Any hints how to get a response from #Fairphone support? It's been almost a week since I contacted them regarding a warranty case (a broken hinge on an only 3mo old Fairbuds XL 🎧) and except for the auto responder it's total radio silence. (I''m pretty dependent on the noise canceling feature).
@agx Have you tried their Live Chat? That and their (limited) business hours at https://support.fairphone.com/hc/en-us (lower half) The broken hinge is a known issue.
(NOTE: Despite the account name, we are not company staff 😇 ). /u
So I tried the chat:
First one ends up in "Generated by AI" messages and then a "Customer Support says: We’re getting many chat requests right now, so you may wait longer than usual. Thanks for your patience!" and then nothing happens.
I guess I'll just need switch to another product/company as I'm pretty dependent on NC head phones.
Thanks a lot for your help though!
@WeAreFairphone Replacement parts arrived now so things were pretty fast *after* the initial quiet period.
@agx @WeAreFairphone I highly recommend aftershokz open air headphones, or their bone conduction ones. Best headphones I've ever purchased and they have a fantastic customer service team in my experience... Long story short I killed the microphone on my bone conduction headphones from them, and they replaced them no questions asked.
@BrianA @WeAreFairphone Thanks for the hint. I need good noise canceling. From what I've read this isn't the case for these?
@agx @WeAreFairphone Unfortunately no. No bone conduction or open-air headphone will be able to do noise cancellation.
@WeAreFairphone ….and now they reached out via the ticket. Looking forward to see how well that goes.