Any hints how to get a response from #Fairphone support? It's been almost a week since I contacted them regarding a warranty case (a broken hinge on an only 3mo old Fairbuds XL 🎧) and except for the auto responder it's total radio silence. (I''m pretty dependent on the noise canceling feature).
@agx Have you tried their Live Chat? That and their (limited) business hours at https://support.fairphone.com/hc/en-us (lower half) The broken hinge is a known issue.
(NOTE: Despite the account name, we are not company staff 😇 ). /u
So I tried the chat:
First one ends up in "Generated by AI" messages and then a "Customer Support says: We’re getting many chat requests right now, so you may wait longer than usual. Thanks for your patience!" and then nothing happens.
I guess I'll just need switch to another product/company as I'm pretty dependent on NC head phones.
Thanks a lot for your help though!
@WeAreFairphone ….and now they reached out via the ticket. Looking forward to see how well that goes.
@WeAreFairphone Replacement parts arrived now so things were pretty fast *after* the initial quiet period.