@d599f84e @purism Hi there, I am no employee of puri.sm but this is from their page:
https://forums.puri.sm/t/how-to-properly-send-emails-to-purism/2274

To: ops@puri.sm
What: Questions about orders, payments, returns, lost packages
Subject: [order number] question summary
Usual response time: under 48 hours

Communication had it that the mass production batch will be send out in Q2 2020, so no need to panic yet 🙂