Doing good does not mean it is free credit for doing bad.

@purism is doing great building a secure and open platform, but this is not an execuse to get away with taking my money and not provide support!

I bought a #Librem14 from @purism months ago. Suddenly the battery starting draining and not charging, until the laptop does not show any sign of life. I followed their awesome troubleshooting posts successfully, but nothing changed.

I asked for their help 3 times and got zero replies!