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Huh. Just had quite a good experience with DigitalOcean support. Far more responsive than MS Azure support (we've stopped using Azure), and keen to help us sort the problem (system error updating payment methods), now resolved (system issue on their end).
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@lightweight yes I like DigitalOcean. I host a pixelfed instance on a droplet from them
@mpanhans we had a charitable hosting credit with MS Azure... & their system doesn't let you see how much $ you've used (have to request staff to create a "report", takes a few days)... we ended up exceeding the credit & having to pay for 1 month, about $600. We shifted to DO & got a higher server spec we had with Azure for $40/month. We now have a whole bunch of DO instances, and dropped both Azure & AWS, substantially reducing our hosting costs, & it's been a better quality service all around.