Have you ever asked to speak with the manager?
Currently sitting at 6 of each. I honestly expected more people to say that they'd asked to speak with the manager at some point in their lives.
I'm really curious about the differences here. Part of it might be age: the longer you've been around, the more likely you are to have run into a situation where it is relevant, but I'll bet there are other factors too.
@dynamic I tend to have empathy for the employees; bad employees are usually a company policy set by their managers or higher up the chain. At that point, it does no good to speak to a manager, unless you want more and harsher beatings (so to speak).
When a company doesn't invest enough in employee training to ensure that low-level employees are able to respond to more than the most basic of questions, nor to pay them for the level of engagement that is required to answer those questions, it becomes necessary for customers to speak to the managers.
