"The Inmates Are Running The Asylum" by Alan Cooper does an excellent job of showing how bad UIs are done by SW devs looking at only their own needs. I think a similar book could be written about what system administrators provide to their end users.

I've seen a lot of IT departments adopt some large technology company's software stack to the detriment of the computing users within the company. Once adopted it's easier for the system admins to stay locked into their choice.