Bill Gates on the Windows user experience, in an internal email from 2004:

"Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up. But that is just the start of the crap."

Amazing how little has changed in the last 15 years.

http://web.archive.org/web/20120227011332/https://blog.seattlepi.com/microsoft/files/library/2003Jangatesmoviemaker.pdf