Actual words spoken to me at Bank of America today -- "We do not have cash capabilities today."
@johns Coincidentally, I just came across @mitchellh's blog post on learning how bank branches operate from last year - what you heard doesn't surprise me now! https://mitchellh.com/writing/my-startup-banking-story
Follow
@dneary @mitchellh But I was trying to make a deposit!
(I have had other troubling experiences where banks wouldn't give me my money -- most recently with Santander, who has a secret monthly ACH maximum, does not allow wire transfers online or over the phone, and insisted the only way I could get my money out after hitting the ACH cap was in person -- no branches in my state -- or via paper check.)
@johns @mitchellh I have no idea why a bank would not want to take cash off a customer!