@neil I think that when it comes to Microsoft and the other GAFAM companies, they are just far too big at this point. For them, there is not that much incentive to make good stuff, instead it's all about vendor lock-in, trying to keep up the illusion that there is no alternative, and squeezing out more money from their huge pool of already existing customers. It doesn't really matter much to Microsoft if they have big outages, their customers will stay anyway because they are tightly locked in.