Any hints how to get a response from #Fairphone support? It's been almost a week since I contacted them regarding a warranty case (a broken hinge on an only 3mo old Fairbuds XL 🎧) and except for the auto responder it's total radio silence. (I''m pretty dependent on the noise canceling feature).
@agx Have you tried their Live Chat? That and their (limited) business hours at https://support.fairphone.com/hc/en-us (lower half) The broken hinge is a known issue.
(NOTE: Despite the account name, we are not company staff 😇 ). /u
> The broken hinge is a known issue
Oh dear. Thanks for letting me know.
> Have you tried their Live Chat?
Not yet. They don't specify a timezone. Is that UTC?
@agx Their times are usually those of Amsterdam (company seat). /u