@pluralistic When you boil it down, talking Big Tech is about talking software these days, and not too many in the business are measuring or applying meaningful metrics to software. Capers Jones and e.g., IFPUG have a lot of data and some good methods, but not too many are using their methods and data. This results in a lot of crappy software (apps, languages, tools, OSes, ...) with no empirical measure of its crappiness. #regulation please!