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The US' tax department sucks. Big time. They require compliance by citizens based overseas but offer no services, and have even hidden their "International Individuals" phone number on their website. I have it saved, so I'm now waiting on hold for the 2nd time in a few months. Last time, the wait was almost 2 hrs, my toll bill was $200 for the call. They can't even tell me if they received my return, delivered on 16 March 2020. That's an incredible amount of suck.
So, after 50 minutes waiting, got to a long-suffering operator... who verified that my return, submitted in March, is still to be processed. She had to inform me she had no idea when my return would be processed (I'm due a refund). She can't update my postal address (all IRS communications works via post, and the address they have for me is a couple years out-of-date) - she suggested I could fax through an address change form... but no idea when it'd be processed. Their systems are hopeless.
@lightweight it's okay...your pain is helping out the wealthy. https://www.propublica.org/article/how-the-irs-was-gutted
@lwriemen wow - that's not surprising, but totally infuriating. The US is the world's richest tin-pot dictator-run banana republic.