We need a word for real-life enshittification caused by online culture. Like being unable to find an organisation’s info because they’ve Instagram but no website. Or panicked people being sent a videolink to download to their phone when they ring for an ambulance. Or being excluded from residents' association news if you're not on Facebook. Or having cash payment refused. Or staff in the business you’re physically standing in telling you to find the answer to your question on their website.
@CiaraNi Apple Store manager telling you to make an online appointment to buy a product when you are actually in the store that has the product.
@dean @CiaraNi we were able to convince the #Apple store manager to sell us a #MacBookAir eventually without making an online appointment. But one of my worst experiences in this sort was at a #verizon where we waited over an hour before they told us they couldn’t give us a phone contract because they had no operating phone line at the time. They had no landline in the store and they had no cellular service in their own store!
@PressTheButtons This has become too common. As have phone menus where you spend 5-10 minutes just listening to 'choices' and pressing 1 and then 7 and 5 and inputting customer numbers before you get near a human, all the while being interrupted by a robot voice reading their doubleyou doubleyou doubleyou website-address to you, as if you hadn't thought to look for the answer to your question there first.
@dean It is just infuriating to turn up in person in a shop or at a business and be told to do everything online anyway. Am glad you at least had a good customer experience afterwards at the other vendor.
@mcmenguc