@Anachron@fosstodon.org In that case I can report that I am extremely happy with my Fairphone 3. Not only do I love the phone, but the company itself is responsive to customers.
At some point I sent them an email about something, and they were not only responsive; their team even sent me follow-up emails to make sure things were working out well. And what I emailed them about was no fault of theirs.
@Anachron@fosstodon.org Several times they have sent out surveys asking for feedback, and I feel that my response has been reflected in their actions as a company. Just a few months ago they rolled out a camera upgrade to the Fairphone 3, and as I'm on the mailing list I got an email where they asked if it was working well for me. Many times they have asked for feedback where you can write freely.
The company is, in my experience, outstanding. And my Fairphone 3 is great; the Fairphone 5 looks better.
@Anachron@fosstodon.org (I don't usually sound like an advertisement - I don't think there's any other company I would be this comfortable supporting. And there's always a risk they'll lose themselves as they grow, but so far my experience is nothing short of great.)